AI belongs between doctors and patients.
Not a chatbot pretending to be a doctor. A layer that helps every person get the attention, follow-through, and personalization that until now only the privileged received.
The bad version of AI in healthcare is the one most people imagine — a chatbot pretending to be a doctor, a model hallucinating a diagnosis, a system that replaces clinical judgment with statistical guesswork. That version will fail, slowly and then quickly, and it deserves to. The good version is something else entirely: AI that sits between doctors and patients, not in place of either, making sure every person gets the level of attention, follow-through, and personalization that until now only the most privileged patients have received. I think this is the most important opportunity in healthcare in our generation. I want to write about why, and what I’m doing about it.